Shipping Policy
Key info:
- Order cutoff: 17:00 (GMT+10:00) Eastern Australian Standard Time (Melbourne)
- Order handling: 1-2 business days ( Monday to Friday)
- Order transit: 4-6 business days ( Monday to Friday)
- Free shipping on all orders within Australia.
I've ordered, now what!
While you're reading your confirmation email, our guys and gals are already getting busy with prepping your stuff for dispatch.
- Order cutoff: 17:00 (GMT+10:00) Eastern Australian Standard Time (Melbourne)
- Order Processing Time: 1-2 business ( Monday to Friday) days to dispatch the order (you'll be notified and get your tracking code once we do).
- Delivery Time: 4-6 business days ( Monday to Friday) before the order reaches you.
Cancellations
Something came up and you need to cancel? We can definitely do that! Just let us know at info@coastlegend.com and make sure to do it before we dispatch the order (usually 1-2 days). If you are too late, no need to crack the shits - you can still return it, you'll just have to bear up the return shipping costs.
Wrong / damaged items
The package has arrived, but something's wrong? Usually that's an error on our side - that we pack the wrong size or a different color.
Please reach out to info@coastlegend.com within 30 days of getting the package. Attach photos, your order number and let us know what's wrong - we'll haul ass to fix it.
Delayed Orders:
Okay, so it should take at most 8 days until your order arrives (let's do the math just in case, max 2 for handling and 6 for transit). If there's a delay (and you're not out in the bush), please wait for 3 extra days and then reach out to us - we'll see what's happening.